Posted tagged ‘student emails’

The academic life – student emails

August 27, 2018

When I began any lecturing career in 1980, in the days before the internet or even mobile phones, it would have been totally impossible for a student to reach me outside of normal working hours. By the time my active teaching came to an end (in 2000), I was beginning to get both emails and phone calls into the night; though this was still a relatively rare thing, and almost always the students were polite when they reached me.

It became clear to me how much had changed when a colleague from another institution contacted me recently to ask me for advice, as he was seriously stressed with the number of student emails he was receiving; in particular because many of these were, he claimed, insistent in nature. He showed me some of the offending messages, and indeed it might almost be said that a small number of them adopted a bullying tone.

It’s not a unique problem, and some academics – such as here – have suggested guidelines for responding to student emails. One has to strike the right balance of course. Higher education teaching and learning is an interactive process, and we should not be discouraging students from using contemporary methods of communication. Universities should be student-centred institutions.

Equally learning how to use emails or other online tools appropriately should be part of the student experience, and academics should not be hesitant to point out where it is not being done to good effect or in an offensive manner. Students, like everyone else, may not always realise how their online communications come across to the reader.

But those academics who become stressed by their experience should do what my friend did: contact someone who can advise and perhaps offer practical help. Responding irritably or even aggressively is almost certainly never a good idea. Get help.