Posted tagged ‘foreign exchange’

No exchange

October 8, 2012

It’s probably a good thing that the UK did not join the Euro, given what has happened to the latter currency and its uncertain future. For all that, it is the currency of Britain’s key trading partners, and must be what any bureau de change trades in most. Or so you’d think.

Today I needed to give €60 to someone who is about to travel from Scotland to a country in the Euro zone. Easy, I thought. I’d go into the nearest bank and hand over some £50 or so and get the necessary banknotes. Job done.

Not a bit! In the first bank, a very nice lady at the counter looked simply stunned when I asked her for the currency. This was a request that had clearly never crossed her desk before. She was most solicitous, but this didn’t extend to having any solution. She absolutely couldn’t imagine how a bank would change Pounds for Euros. The whole concept was new to her. She would definitely look into this, totally, but only when her manager returned. I started to ask when that would be, but realised this was a waste of time and moved on.

Into the second bank, just across the road. Yes, the nice man behind the counter had definitely heard of Euros, and was absolutely willing to believe the transaction could be done. He had no idea how, but there was a supervisor somewhere who, he assured me, understood even the most obscure banking transactions and would help me, no doubt about it at all. So off he went looking for the supervisor. He returned, some ten minutes later, with the very keen supervisor, who was clearly willing to expand his horizons. Yes absolutely, Euros could be provided. First, was I a customer? Of course, I said, I’m here and am ready to do business, in other words a customer. I wasn’t a regulator, if that’s what he meant. No, no – did I have an account in this branch? No; in this bank, yes, but not this branch. Pursed lips, whistling noises, furrowed brows. Could I prove I was an account holder in that other branch? I could. OK then, he was willing to take on the Euro adventure, just this once.

So how much did I want? €60. More pursed lips and quiet whistling noises. No can do €60. €100, probably; €200, definitely. But alas, no €60. Well, I’ll be in Ireland again before long, so I can accept the €100. Off he goes on a search for this bit of currency. Another 10 minutes of my life lost. Triumphant return, clasping a sealed envelope said to contain the elusive currency; though for some reason, I mustn’t open the envelope there and then, which I was about to do, feeling the need to check it out.

Well, half an afternoon later I am able to give my friend the €60. But for goodness sake, does this really have to be so difficult? Do we really never change currency any more? It is true that I don’t, normally; I just use an ATM at my destination. But there must be others who, occasionally, need to get some foreign exchange before they travel, or to give or send to someone. Was I really making such an exotic request?

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