I was on my first ever flight when I was seven years old, at a time when flying was still not normal for very many people. The flight took me and my family from Germany to Dublin, as we were moving to Ireland. The plane landed in a regional UK airport en route, where we were led into the small terminal building and invited to sit in armchairs, where stewards in white coats came to offer us tea and coffee. Eventually we were escorted back on to the plane. Those were the days.
I am writing this post from Los Angeles airport, where I have just struggled my way through airport security. I now feel as exhausted as if I had walked all the way back home. Flying has become a challenge, not a pleasure. The pleasure is in arriving, the journey is the price you have to pay. We understand the reasons for the security of course, but on the way the airlines have turned flying into an obstacle course, a battle of wits between the passenger and the airline regarding fares, check-in, luggage, on board restrictions, and anything else they can make difficult.
Has the age of mass air travel, combined with security considerations, turned flying into something really rather unpleasant, or have the airlines stopped trying to please the customer? I confess I now choose airlines – where there is a choice – on the basis of service and support, and not necessarily price. I no longer value price and efficiency over courtesy and consideration. I think others should act similarly: the time for travel by cattle trucks in the air should come to an end.