One of the refreshing aspects of my university, Robert Gordon University, is that it makes few distinctions between those employees who have academic tasks, and those whose work is administrative, secretarial, technical or professional. There is no hierarchy of decision-making that places the latter groups in a less favourable position. This is significant, because in most other universities I know there appears to be open or covert warfare between academics and others.
I once attended a meeting of one of the learned academic bodies and was astounded to hear a very senior professor from another institution argue that administrators were a cancer in the academic system, but I was even more alarmed when that statement was greeted with mutters of approval by many others present. Academics, the speaker suggested, were entitled to expect priority support from, more or less, an obsequious caste of non-academics seeing to their needs. More nods and sotto voce statements of agreement.
One of the key requirements for any successful organisation is that its key members and employees see themselves as being in the same family, group or team. I have seen more energy wasted in in-fighting between groups than I care to remember, and it helps nobody. But there should in any case be an ethical principle that expects and observes basic equality between different types of staff, whoever they may be.
Those commenting on higher education often ask whether the proportion of administrative and support staff is higher than it should be, with the unspoken assumption that a percentage closer to zero is ideal. This is not a good starting point, since without administrative and other support functions we are always at some risk that we cannot adequately provide student services and high value research.
Of course academics are usually the front line staff who provide the teaching and research functions that represent the university’s core business, and all staff need to recognise that and work accordingly to facilitate this function. But we are all part of the collegiate group, and nobody should be allowed to look down on people in other parts of the organisation. I believe that, by and large, we have got this pretty much right in RGU.
One way in which we might express this better is by finding an label that is better than ‘non-academic staff’ for those who are not professors, lecturers or researchers. It is demeaning to define a role by saying what it is not – there must be a more positive way of expressing it. That is something the academy could usefully concern itself with.